New plan supports continuity for Clemson faculty, staff, student employees
As Clemson prepares to implement Workday@Clemson, a transformative new enterprise resource planning (ERP) solution, the University’s project team has paid close attention to system remediation needs. This includes the process of updating, modifying or sunsetting systems for a quality transition from the University’s current HR and Finance systems to Workday.
Kronos, Clemson’s current time and attendance system, is one of the systems impacted by system remediation.
In February 2024, the University announced all Kronos users would eventually transition to PeopleSoft’s time and attendance feature, as Kronos was initially scheduled to expire before Workday’s Universitywide launch in the summer of 2026.
Through extensive research, with the University’s best interests in mind, a team from CCIT and Payroll identified an alternative solution that will allow University users to continue to use Kronos until the launch of Workday.
Short blackout period required for implementation
This solution will require Clemson to migrate Kronos to a new server to ensure the employee experience and functionality remain the same. To accomplish this, Kronos will be temporarily unavailable for all Clemson employees from September 4 at 1 p.m. to September 7 at 11:59 p.m.
Timekeeping guidance during the outage
During this window, employees will not be able to access the system to track time or enter leave. Specific guidance for time tracking during the outage is included below, by employee type.
Hourly employees
Hourly employees in areas that utilize Tiger Time Trackers should continue to do so during the outage. When the system comes back online, Payroll will load those punches to the new system.
Hourly employees without access to a Tiger Time Tracker should use this digital timecard to track their time during the outage. The timecard is also available on the Payroll and Kronos webpages. After the outage, employees should turn their timecard into their direct supervisor by Tuesday, September 9, at 4:30 p.m. Supervisors should input punches into the new system once it is back online. All punches must be submitted to Kronos by Thursday, September 11, to ensure prompt payment.
Questions regarding adding punches to Kronos should be directed to the area’s timekeeper. If employees are unsure who their timekeeper is, they should contact kronos@clemson.edu.
Salaried (exempt and non-exempt) employees
Salaried employees should wait to input time worked or request time off until after the new system goes live. Employees required to input time should keep track of their time and transfer it to Kronos once the system is back online. The outage will occur during the middle of the pay period, allowing ample time to input time after the outage is over.
New URL and app update required
When Kronos is brought back online, it will have a new URL. All Kronos users will need to update saved links to Kronos to access the system after the cutover. The new link will be available on the Payroll website and in OUR Clemson once the outage is complete.
Users who utilize the mobile app will also need to update their app to access the new server. App updates should be done using the standard update process for employees’ mobile devices. If an individual does not update the app, they will not be able to access the system.
Aside from the new URL, nothing about the Kronos experience will change for University users. All previously entered data and prior leave balances will remain unchanged.
Questions?
Employees should direct questions regarding the transition and planned outage to kronos@clemson.edu.
Questions regarding single sign-on (SSO) or mobile app issues after the new system goes live on Monday, September 8, should be directed to ithelp@clemson.edu
