CCIT to launch ServiceNow portal, TigerHub, for service management in June 2025

Clemson University’s Computing and Information Technology (CCIT) division is excited to announce a new service management solution called TigerHub, launching in June 2025. The TigerHub portal, which uses the ServiceNow platform, will improve user experience, streamline service management and provide more efficient support for faculty, staff and students. CCIT, alongside the University, is committed to offering foundations for elevating the student experience and research ascension, and TigerHub is a new pathway toward these objectives.

What is TigerHub?  

Many faculty, staff and students have interacted with previous service management solutions when requesting support throughout the University. The TigerHub portal, powered by ServiceNow, is a centralized location for finding services or reporting issues throughout the University. Requesting help-related support directly in the portal will be easier, simplifying the overall user experience. 

Will any services I use change?

CCIT and the Office of Financial Shared Services are the first service areas to transition their service management systems into the ServiceNow platform through TigerHub. Your interaction with CCIT and ITHelp is going to improve. You will be able to submit tickets directly in the portal, track your requests and approvals, access a powerful knowledge base, chat with the Service Desk and much more. In the future, this platform can be a one-stop access point for all University campus service areas.

Next Steps

• There is an informative webpage that outlines ServiceNow and TigerHub questions.
• Launching June 2025, through TigerHub, ITHelp will have a new way to submit IT-related tickets for support requests and to report incidents. While users can still email ITHelp@clemson.edu, they are also encouraged to take advantage of the new ticketing options within our ITHelp TigerHub portal.

More information will be provided as the launch date gets closer. If you have additional questions about impacts on your service areas, contact your unit’s IT Consultant.