Over the weekend, the University was informed by Kronos that the Kronos time and attendance system is experiencing outages. Currently, the Kronos system is down for all cloud-based users. The University has been advised by Kronos that the issue will take some time to be resolved.
Future Kronos service updates can be accessed on the Clemson Kronos website.
Clemson University’s Payroll Office is providing temporary time and attendance protocols for the period of the outage.
Faculty and staff are asked to follow these temporary measures:
If you need to record your work time:
- If you track time worked, use the “Time Record for the Pay Period Ending 12/15/2021” link in resources listed below to record your work time. The Pay Record has two tabs: one tab for those who track Total Hours Per Day and another for those who track exact In and Out times daily.
- Monitor your email and be prepared to submit this Time Record to your supervisor when Kronos is online or by the end of the pay period on Wednesday, Dec. 15, whichever comes first. If your supervisor is not available, submit the Time Record to your Kronos liaison.
- If the issue is not resolved by Wednesday, Dec. 15, you will receive an updated Time Record to record hours worked starting Thursday, Dec. 16.
- Should you need further assistance, contact ASK-HR.
If you need to request time off of any kind:
- Currently, you are not able to submit an online Time Off Request (TOR). Monitor your email and be prepared to submit your TOR as soon as Kronos is online.
- In the event you need to record Time Off Without Pay for dates between Dec. 1 and Dec. 15, send the day, date and total hours of no pay to your Kronos liaison.
- Should you need further assistance, contact ASK-HR.
If you supervise employees who must track their work hours:
- Whether or not Kronos is not back online by Wednesday, Dec. 15, your employee(s) will submit a Time Record to you for approval.
- You should approve the time record by 10 a.m. Thursday, Dec.16 and submit to your timesheet processor (Kronos liaison).
- Should you need further assistance, contact ASK-HR.
Resources: